CUSTOM SOLUTIONS · SERVICES
Service business automation
Organize support, maintenance, or professional services with initial diagnostics, assigned personnel, and visible tracking.
Fewer tasks between a request and a resolved service
Manual work we can reduce
- Ask the same questions in every request.
- Assign tasks without priority or context.
- Check service status via messages.
What an automation can do
- Complete initial information and consistent classification.
- Assignment and reminders based on your operational rules.
- Status visible to the client and metrics for the team.
How the process is built
Receive
Ask for the necessary information to understand the service and consult authorized documentation. Do not recommend dangerous procedures or invent diagnoses.
Explore this step in the demo →History
Retrieves background information and permitted documentation to avoid repetitive questions and detect if an application is already open.
Explore this step in the demo →Organize
Classifies the request by rules, checks history, and gathers materials or information required for the person in charge.
Explore this step in the demo →Assign
Create the task or ticket in the system, assign owners, and coordinate visits or calls when necessary.
Explore this step in the demo →Progress
Check status changes, recall commitments, and communicate updates. Deadlines are based on system data, not invented estimates.
Explore this step in the demo →Close
Report progress, detect delays, and confirm resolution. The team can review timelines, common reasons, and opportunities for improvement.
Explore this step in the demo →
Tools we can evaluate
WhatsApp / email · CRM / tickets · Calendar · Knowledge base.
Connectivity depends on available APIs, plans, and permissions. These examples illustrate potential projects; they do not represent installed features or guaranteed results.
From an idea to a solution for your business
First, we review your workflow, available data, and tasks requiring human judgment. We define validations, responsibilities, and exceptions, then test the flow before connecting it to live operations. Your team retains control over key decisions.
Does the initial assessment cost anything?
The initial feasibility assessment is free of charge. Implementation and maintenance are quoted separately based on scope.
Can you connect to my existing tools?
We assess your integration mechanisms and permissions before confirming the scope. You don't need to change all your tools to get started.
Does the system replace the team?
The goal is to reduce repetitive tasks and deliver organized information. Exceptions, negotiations, and decisions requiring human judgment remain with your team.