CUSTOM SOLUTIONS · HOSPITALITY
Automation for hotels
Connects queries, availability, and requests so reception can focus on the guest experience.
Support for guests before, during and after their stay
Manual work we can reduce
- Repeatedly provide availability and terms.
- Manually forward requests to reception.
- Check reservations across multiple tools.
What an automation can do
- Options based on availability and current rates.
- Reservation and requests connected to the property management system.
- Useful information and follow-up during the stay.
How the process is built
Understand
Ask for dates, number of guests, and preferences. Explain services and terms using current accommodation information.
Explore this step in the demo →Propose
Consult the PMS and compare rooms and rates. Do not confirm availability until it is verified in the system.
Explore this step in the demo →Terms and conditions
Explain rates, schedules, cancellation policies, and included services using current information. The guest confirms the terms before booking.
Explore this step in the demo →Book
Collects the necessary data and connects the booking and payment according to hotel policies. Rate changes or exceptions are reviewed with the front desk.
Explore this step in the demo →Verification
Checks the reservation in the PMS and the payment status with the authorized provider. Reception receives any discrepancies or requests outside the rules.
Explore this step in the demo →Monitor
Shares arrival information, organizes service requests, and asks for feedback with consent. The team receives incidents and special requests.
Explore this step in the demo →
Tools we can evaluate
PMS / Cloudbeds · WhatsApp Business · Payment gateway · Accommodation calendar.
Connectivity depends on available APIs, plans, and permissions. These examples illustrate potential projects; they do not represent installed features or guaranteed results.
From an idea to a solution for your business
First, we review your workflow, available data, and tasks requiring human judgment. We define validations, responsibilities, and exceptions, then test the flow before connecting it to live operations. Your team retains control over key decisions.
Does the initial assessment cost anything?
The initial feasibility assessment is free of charge. Implementation and maintenance are quoted separately based on scope.
Can you connect to my existing tools?
We assess your integration mechanisms and permissions before confirming the scope. You don't need to change all your tools to get started.
Does the system replace the team?
The goal is to reduce repetitive tasks and deliver organized information. Exceptions, negotiations, and decisions requiring human judgment remain with your team.